What is Workplace Mediation?

We’re often asked by clients, “What is workplace mediation?”.
workplace mediationWorkplace Mediation is a completely voluntary and confidential way to resolve informal and formal conflict at work. It involves a professionally trained,  independent, impartial person. The mediator helps two or more individuals or groups to reach a solution that’s acceptable to everyone. Therefore, a workplace mediator doesn’t make judgments or determine outcomes. However, they will ask questions that help to uncover underlying problems. They help the parties to understand each others issues. Therefore, the mediator helps them to clarify the options for resolving the parties differences.
So, part of the answer to the question “What is workplace mediation?” is that it’s a way of finding a way forward. It focuses on working together to move forward, instead of determining who was right or wrong. It doesn’t guarantee an answer, but it can guarantee is the chance to resolve conflict more constructively.

Mediation can be used in a variety of settings.

For example:

  • misunderstandings with conflict between colleagues
  • conflict between staff and managers
  • perceptions of harassment, discrimination or bullying
  • communication difficulties

Mediation complements formal procedures for workplace issues. It’s based on the principle of problem solving with a focus on the future and rebuilding relationships. A successful mediation should lead to both parties feeling that the outcome is fair, reasonable and appropriate. Mediation can be included in the grievance procedures, as a step before instigating the formal grievance process. Mediation can be used after the grievance process. It can give the parties involved the chance to repair their employment relationship. They can also agree how future interactions will be handled.
Many kinds of dispute can be mediated if those involved want to find a way forward. It can be used at any stage in a dispute but is most effective before positions become entrenched.

Why workplace mediation?

  • There can be potentially a fast resolution to a tense employee situation
  • Generally, it is more cost effective dealing with an unproductive work environment rather than ignoring it.
  • Relieves workplace stress and the conflict it creates
  • It’s a positive step to getting those involved in the outcomes they want
  • Relationships are restored in the workplace.

Metis HR Workplace Mediator

Ali Penney HR Adviser and Workplace Mediator
Our Workplace Mediator Ali Penney explains more about her professional experience as a workplace mediator
Ali provides on-site workplace mediation services. Designed to resolve workplace conflicts between employees who have previously worked well together. For further details email Ali Penney on mediation@metishr.co.uk
Metis HR is a professional HR Consultancy based in the North West of England supporting clients across the country. We specialise in providing outsourced HR services to small and medium-sized businesses. Call us now on 01706 565332 to discuss how we may help you.
Call us now on 01706 565332 to discuss how workplace mediation can help you now.

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