Seriously considering the question how to conduct an exit interview improves the usefulness of the process. They help your business out with real feedback from a departing employee to reduce future employee retention. Exit interviews bring to light the specifics about why an employee is leaving. They help identify organisational issues which are contributing to the turnover rate. By using this information, leaders can make real changes to reduce the drain of talent from the organisation. What’s the benefit of having low employee turnover? Organisations with low turnover rates spend less on recruitment costs and see increased productivity. All this embeds the organisation’s culture because those employees staying already know the core mission and the organisational norms. How should an exit interview be conducted? When you’re inviting the employee to the exit interview, tell them what you want to gain from the conversation. Include in the invitation your expectations around confidentiality. Scheduling interviews with the employee giving them ample time to prepare for the conversation is an important part of how to conduct an exit interview. Arrange the meeting close to their last working day. If you’re serious about how to conduct an exit interview meaningfully, give the employee a […]
Today is National time to talk day. It is a day that helps people to become more aware of mental health issues and how to talk about them. Mental health problems affect one in four of us, yet too many people are made to feel isolated, ashamed and worthless because of this. Time to Talk Day encourages everyone to be more open about mental health – to talk, to listen, to change lives. The need to deal with mental health in the workplace is becoming increasingly prominent. According to the Mental Health Foundation, one in seven people are experiencing mental health problems in the workplace and 13 per cent of all sickness absence days in the UK can be attributed to mental ill-health. Therefore, we created this guidance blog to help employers understand and learn how to manage mental health in the workplace. Encourage conversations Starting a conversation with an employee about mental health doesn’t have to be difficult. Encouraging an open culture where employees feel like they can talk to each other and/or managers will help alleviate stress in the workplace. Dealing with sick notes It is important for you to deal with a medical certificate stating mental ill-health […]
Seven Things to Look For Deciding whether to promote an employee to a management position and succession planning in general is a challenge for many of you. However, not every employee is a born leader. When looking at succession planning there are seven characteristics of a potential candidate that may not be what you’d like to see when thinking about offering a promotion. Do not fall into the trap of promoting someone just because they have been there the longest. Here are some traits to look out for that may make you want to think twice about that promotion offer. Never asking for help When a high-performing employee never asks for help, it might seem that they are extremely talented and self-driven. However, a self-sufficient employee doesn’t always make for a good candidate for a managerial position. A good manager can effectively delegate tasks and ask for input from their teams. If an employee never asks colleagues for help, this may be a sign that the person would not reach out to staff once promoted. Ignoring colleagues’ problems Employees who go above and beyond on their own projects, but never lend a helping hand to co-workers in need, may not […]
We are asked at Metis HR for advice on how can we get better line managers? The CIPD and Simply-health’s 2019 Health and Wellbeing at Work report found that one of the major causes of absence due to stress was because of work management style. 43 per cent of employees blamed their line managers lack of empathy and support as the main stress factor. Skills, Knowledge, Behaviour The findings can show how detrimental to people’s health and wellbeing it is if managers aren’t equipped with the right level of skills, confidence and behaviour. There is much more to managing a team than just doing annual appraisals and approving holiday requests. A good manager is like a team leader, coach, trainer and psychiatrist all wrapped up into one. If managers do not possess the delicate balance of empathy, communication and leadership skills required, it’s not necessarily their fault. There appears to be a growing gap between the expectations placed on line-managers and the amount invested in their development. Not only do companies need to train managers in people management skills, the organisation’s policies and processes, we need to look at their own behaviour and competencies too. Investment in Development Management is […]
We’re asked regularly, how do you get good managers? There are many ways to get good managers and get the best from them. Communicating Communicating clear expectations means that both managers and employees understand the role of organisational leaders. Certainly, the best leaders find a way to thrive within an organisation. But, they also need effective organisational support to fulfil their true potential. Given the right tools and a proper support network, there’s no reason why your managers can’t become the influential people you need to lead your business to success. Strategising Great leaders are brave enough to make sweeping changes and need a range of skills. But, one of the most important traits in any leader is knowing when something is or isn’t working. Some managers can get caught in a loop of reactive activities, like solving functional problems or achieving short-term objectives. Great leaders need to be strategic in nature. They need to meet operational goals whilst planning for future success. Analysing Good managers can see how their decisions will affect the organisation. They know that their decisions can be interpreted by everyone from employees, to competitors, and to the media. So, this involves different levels of analysis […]
How to be a better manager is not as trendy a question as it once was. How to be a better leader is a much more trendy question. Why is that do you think? Surely an organisation can only have so many leaders before they start falling over one another and confusing the direction? Effective managers are a key bedrock on which any organisation relies. So how do you become one? How to be a better manager in 5 steps Know your policies and procedures Be consistent Be brave enough to question your own management style Actively use reflective learning Earn the trust of your team Know your policies and procedures Become thoroughly familiar with your organisation’s HR policies. What are the rules on time off for Doctors appointments? How much notice of annual leave do people have to give? how frequently are you expected to meet individually with your team members. If you don’t know the rules, how can you respond quickly and with authority to your team? Be consistent Consistency builds credibility. It’s so important there was even a management theory devoted to it in the 1950’s. Consistency Theory tells us that people become uncomfortable when things are out […]
We are delighted to announce that Ali Penney has passed her CIPD Level 5 Intermediate Certificate in Human Resource Management. This means she is now an Associate Member of the Chartered Institute of Personnel and Development. Along with her skills and knowledge in Workplace Mediation, Ali will now be able to answer your queries direct with regards to Holidays, Maternity, Paternity, Shared Parental Leave, and Grievances. She will continue to develop her skills in other areas of HR. Ali Penney MCIPD Metis HR is a professional HR Consultancy based in the North West of England. We support clients across the country. Metis specialise in providing outsourced HR services to small and medium-sized businesses. Call us now on 01706 565332 to discuss how we may help you. We can now provide on-site mentoring services designed to resolve workplace conflicts between employees who have previously worked well together. For further details email Ali Penney on mediation@metishr.co.uk
In our experience, how to have effective one to one meetings with employees is a common development need for both new and experienced managers. It’s a fundamental rule of management that to lead others you need to practice frequent and open communication. The general rule of thumb is that managers can best accomplish this by holding regular one-on-one meetings with the people they manage, usually weekly or close to it. It’s a simple idea that sounds good, and yet so many employees complain that these meetings are unhelpful, or worse, don’t actually happen at all. Managers often ask us how to have effective one to one meetings with employees. There’s no magic to it but the first and most important thing is to have a schedule for one to one meetings and stick to it. The most common reason we hear managers give for not holding one to ones is that they’re too busy. The second most common reason (or excuse?) is “I don’t need to formally sit down with my team, I see them every day”. It’s a nice idea to think you can catch up with your individual team members in a meaningful way over a quick coffee, but in reality we don’t think this approach works. […]
Empathy is a vital quality which appears to be in short supply in some workplaces. It’s quality that you either naturally display or something you have to consciously work hard at. There are 4 ways that you can begin to improve empathy, which will help you build better relationships at work. Listen, but really listen rather than look like you’re listening when you maybe planning on what to say next. Active listening skills such as rephrasing can help improve how well you listen and demonstrate that you are listening. This is a useful building block for improving empathy. Don’t be judgemental. Everyone has a different perspective and just because it’s different from yours, doesn’t make it less valid. Listening helps to not be judgemental, so does challenging your own prejudices. Thomas Kida said “don’t believe everything you think”. A useful sentiment to hang onto if you are trying to improve your empathy. Actively look for things that you have in common with the people you work with, rather than looking for differences. Being curious about others will help you. Show a genuine interest in others. Ask questions to help you get to know them better. This is a good ploy to […]
