The scenario I’m sure we’ve all experienced that member of staff, who comes in at 8.59am, switches on their computer, and logs in dead on 9.00am. All good so far? Then they go off to the kitchen, say good morning and have a good natter with all their colleagues whilst they make a hot drink and put an instant porridge pot breakfast in the microwave, warm up a bacon sandwich, or make a round of toast. Then they come into the office with hot, smelly food – back to their desk and begin to slurp and chomp their way through their breakfast. Besides dropping crumbs in to the computer keyboard or dripping splodges of porridge onto the floor, they then proceed to leave all their dirty pots and cutlery in the sink for someone else to clean and put away. What Can I Do About It? It’s irritating and frustrating, so the question we get asked is Can I Ban Staff From Eating Breakfast at Work? The Answer is yes, of course you can. Not only is this phenomenon eating into your work time, their behaviour can cause resentment amongst your more conscientious employees, who perhaps may begin to follow […]
As an employer you may have looked at monitoring staff at work for various reasons. The Data Protection Act doesn’t prevent employers from monitoring workers, but you must remember that workers are entitled to some privacy at work. You must tell your employees about any monitoring arrangements and the reason for it. Why Monitor? It is advisable to have written policies and procedures in place regarding monitoring at work. Monitoring shouldn’t be excessive and should be justified. Staff should be told what information will be recorded and how long it will be kept. However, if you want to monitor workers by collecting or using information, the Data Protection Act will apply. Therefore, Any information collected through monitoring should be kept secure. Monitoring staff at work may be needed for a variety of reasons. It can be used to safeguard employees, for example to ensure workers aren’t at risk from unsafe working practices. In some sectors you may have a legal or regulatory need to carry out some monitoring. The information gathered through monitoring should only be used for the purpose it was carried out for. Unless it leads to the discovery of other things such as a breach of health […]
Toxic Workers Every organisation has at least one Toxic Worker, those people who exude negativity. They don’t like their jobs or they don’t like the company. They dislike their bosses and they feel they are always being treated unfairly. You can’t control how people act all of the time, but you do have control over how you react with them. Calling them to a meeting for an informal chat to discuss their behaviour may be your first port of call in nipping their toxicity in the bud. Be clear about which workplace rules they are breaking and how it affects the workplace as a whole. However, if the toxic worker is more than just irritating and annoying – they may be abusive, behave inappropriately and unprofessionally. If you think they are bringing the company into disrepute or another employee complains, this is the time to take more formal action. Some toxic workers operate under the radar of their employers. They may come across positive and outgoing openly with their managers, whilst talking negatively to belittle, criticize and slander those workers they feel they can control and manipulate. They could possibly persuade other co-workers to do their dirty work for them, whilst outwardly they maintain their angelic façade! What to do? Don’t allow the […]
When is a warning not a warning? The simple answer is when it’s not carried out correctly. We get a surprising number of calls from employers who have reached the end of their tether. They’ve given an employee lots of verbal and written warnings with no improvement. Now they feel the need to remove the employee. It comes as a shock to them when we say, “that’s risky”. Let me give you an example of what I mean A business provides a facilities service to clients. They send teams of employees into a client premises, often out of hours. The intention is that the client will come into work the morning after and be delighted by the results. Over a 10 year period this had not always been the case when the business sent in one particular employee. His work was not always of a high standard. Over the ten year period the employer had given the employee a number of verbal and written warnings relating to his poor standard of work. One morning the Facilities business owner received an irate phone call from a client about the less than sparkling state of his premises after having paid for an overnight service. The […]
Mediation in the workplace is a completely voluntary and confidential form of alternative dispute resolution. It involves an independent, impartial person helping two or more individuals or groups reach a solution that’s acceptable to everyone. The mediator can talk to both sides separately or together. Mediators do not make judgments or determine outcomes – they ask questions that help to uncover underlying problems, assist the parties to understand the issues and help them to clarify the options for resolving their difference or dispute. The overriding aim of workplace mediation is to restore and maintain the employment relationship wherever possible. This means the focus is on working together to go forward, not determining who was right or wrong in the past. Many kinds of dispute can be mediated if those involved want to find a way forward. It can be used at any stage in a dispute but is most effective before positions become entrenched. You might want to think about writing a mediation stage into your individual grievance procedure. In facilitative mediation – the style that dominates workplace mediation – the mediator is said to be neutral with respect to both the parties and any solutions found. Mediators manage a structured […]
When the unemployment rate is low, how to create an effective employee retention plan becomes an urgent piece of work. Replacing employees is expensive. It can cost up to a third of the worker’s salary to find a replacement. The latest ONS statistics show that the unemployment rate in the UK continues to fall (the latest rate for 2018 is 4.2%). Organisations that aren’t serious about retention are risking real money. With around 727,000 jobs available, workers have plenty of opportunities to jump ship if they want to. The 2017 Investors In People Employee Sentiment Report shows that 25% of employees are actively seeking new employment. Whatever sector you’re in, establishing how to create an effective employee retention plan is critical. It isn’t a science, and it isn’t easy. Employee retention in a competitive market In today’s competitive labour market, keeping workers on board involves more than just making them happy on the job. Employers have to engage employees enough to avoid the temptations being dangled in front of them by other companies. A higher salary on its own can be a powerful incentive to leave; but the number one reason why people leave their jobs is because they don’t […]
Managing employees with piercings can create uncertainty about what you are, or are not, allowed to do as an employer. Body piercing (other than ear lobes) is more prevalent in women than men and more common in younger age groups. 46% of women aged 16-24 have had a piercing (other than in their ear lobe). This suggests that most employers will have have to think about a dress code policy for piercings. Whilst it’s acceptable in law for employers with employees with piercings to ban piercings, there are some things to think about. Some employers may feel that visible, non-earlobe piercings are at odds with the image that they’re trying to project. Because if this they may ask employees with piercings to remove them whilst at work. It’s worth stopping and considering how many of your employees are actually having client contact if this is one of your reasons for objecting to piercings. In today’s informal society, there’s actually a great deal of evidence to show that the most successful dress code is, by and large, to encourage your customer-facing employees to dress more or less like your customers. This puts your customers as well as your employees at ease, and will […]
We’ve had a spate of enquiries this month about dealing with an employee who keeps taking time off to look after their child. Short term, no notice absenteeism is a really difficult issue for employers to cope with. It affects planned work, it affects other team members and it can affect customers. It can be very frustrating especially if it happens a lot. It’s important to remember that your employee has a contract of employment with you. That contract of employment will usually say how many hours a week that they are contracted to attend work. There’s an obligation on both sides here. You as the employer need to provide the hours of paid work that you’ve contracted with your employee. Your employee needs to attend work for the hours that they’ve signed to do, unless they’ve agreed to take annual leave or in some other way agreed to a change. An employee who frequently fails to be available to carry out their contracted hours can be accused of “frustrating” the contract of employment. Frustration of contract can lead employers to a decision to terminate the employment relationship. This kind of decision needs care. The law Parental Leave Parental leave can be used […]
If you have transgender staff employed in your business, you may to know what the legal situation is. A recent survey by Total jobs found that 43% of transgender people look for trans-friendly employers when they are job hunting. Employers who adopt HR policies in equality, diversity, gender transition issues, and transgender inclusive healthcare benefits are distinct. Lesbian, gay and bisexual employees may also take an organisation’s trans-friendliness as a good sign that they are welcome there. It is important that all employees know how to treat transgender staff employed in your business and the issues that may arise. Transgender Staff and Gender Reassignment Gender reassignment is a ‘protected characteristic’ under the Equality Act 2010. Treating an employee less favourably than others because of gender reassignment is unlawful and is an act of direct discrimination . It is also unlawful to discriminate indirectly by imposing a provision, criterion or practice that disadvantages transgender employees. These need to be justified objectively. The provisions also extend to businesses supplying goods and services to transgender members of the public. In a recent tribunal case, Bisson v Condor Ferries, a transgender passenger succeeded in claiming direct discrimination against a cross-channel ferry company. Condor Ferries had advised her to use the disabled toilet when she asked which facilities she should use. Toilet signs with the […]
Employees sometimes have the statutory right to be accompanied to meetings, but who can support employers in meetings with employees? We can! If you are new to managing people, some of the more conflicting meetings such as disciplinary and performance management can be a little daunting. This can be especially so if you know you have to have a difficult conversation with the employee concerned. New employers often wonder what they can and can’t say in these situations. They feel like they want professional support to help them get it right, to avoid making the situation worse by saying something that they shouldn’t say. The call to us asking “Who can support employers in meetings with employees?” is quite common. It’s not a failing to ask for professional help. We certainly won’t judge you for asking for help. It’s our job to help. It’s far easier to advise somebody before the event rather than trying to dig them out of a hole after things have gone wrong! New and Experienced Employers Need Support From Time to Time However, it isn’t just new employers who ask “Who can support employers in meetings with employees?” Employers with experience in dealing with difficult situations can still feel apprehensive in certain situations, and may want help […]
