Loads of research has been done to answer the question what makes a work team effective. Surprisingly, research is debunking the myth that a team either works or it doesn’t. It turns out effective team working is a skill that can be taught. I’ll qualify that, you can teach what makes a work team effective but you can’t overcome a lack of capability or skills to do the job! Have you recognised that your work team isn’t performing? It’s likely to be because they don’t have the right skills to work together effectively. What can you do? train your team members in how to work effectively in a team, or recruit for those skills Team working is a skill, a capability. It’s not an attitude or a personality trait. Yes, there are some people who are more naturally able to work effectively in a team. But, the skill can be learned, just like the technical skills to do the job. What are the skills that you need to work effectively in a team? Research shows that there are 4 capabilities for people to be effective working in teams. But the good news is you can train people to develop these […]
New employee not working out? Are you thinking that you have a new employee not working out? Do you think the person you appointed isn’t right for the job? The cost of recruiting a new employee in the UK averages out at £11,000.00. From a commercial perspective £11K isn’t small change. If you’re spending this kind of money regularly what can you do to save money and recruit the right person first time? As a manager some years ago, I appointed a new glass cutter to my team. In a matter of days, it became obvious that he couldn’t cut glass. He was a bad appointment. At that very moment one of my colleague managers needed a glass cutter for their shift and I chose that opportunity to off load my guy on to him. A few weeks passed. I bumped into my colleague manager and asked how his new glass cutter was getting on. He told me he was the best glass cutter he had. I was amazed at this. I wanted to understand how he’d achieved this. He replied, I watched him at work and identified where he was going wrong in his role. Once we addressed the […]
We’ve already had two calls this week asking us “Can I make my employees have a COVID vaccine?” The short answer to this is “No”. It’s also unlikely to be fair to discipline or dismiss an employee because they don’t want to be vaccinated. It would be highly unusual for any employer to force an employee to undergo a medical procedure (which is what being vaccinated amounts to). Consider also, that some employees may be unable to have the vaccine. Employers do have a duty of care to protect the health, safety and welfare of their employees and anyone visiting or affected by their business. If your risk assessment establishes that being vaccinated reduces the risk of contracting the virus, it’s reasonable to ask employees to get vaccinated. But, you can’t make employees have a COVID vaccine. Do your employees need to tell you that they’ve had a vaccination? No, they don’t. Health data is sensitive personal information. If you record that employees have been vaccinated, make sure that you collect the minimum information. Maybe restricting this to simply, have they had the vaccine, yes or no. Considering adding COVID vaccination as a contractual clause? Take care. Enforcing this change, […]
127,000 of UK 2020 weddings have been cancelled or postponed to 2021 because of the current pandemic. The highest rates of wedding cancellations were seen in the south of England, with 43% of weddings cancelled in the Greater London area, followed by South West England (42%), the East of England (39%) and South East England (37%). If your business lost 43% of its turnover, but you still had to cover your business overheads, including employee’s wages would your business be struggling? The majority of Bridal Retailers would be. The Problem Stephanie has over 25 years’ experience in the UK bridal industry. She owns two bridal shops in the East Midlands. In her words “I’ve never known anything like this. It’s Armageddon!”. Stephanie was at her wits end when she phoned Metis HR. Six months of restrictions on who can attend weddings, travel restrictions cancelling weddings being held abroad and the enforced closure of bridal shops as non-essential retail cancellations, were giving her sleepless nights. Few businesses carry the sort of reserves needed to sail through the impact of COVID without any concerns. Stephanie had 6 employees in her two shops. One shop was doing a little better than the other, […]
Dr Tok Hussain (Consultant Occupational Physician) from Healthwork Ltd writes a guest blog for us this week discussing the benefits of Occupational Health to employers. Occupational health (OH) is a service that many employers value in looking after their employees as well as managing health related and corporate risk. Occupational health is a specialist branch of medicine concerned with the effects of work on health and health on work. So, for example, an occupational health nurse or doctor might be carrying out hearing tests to ensure workers don’t develop deafness as a result of their work. The nurse or doctor might also be seeing someone who has had a heart attack or is suffering with anxiety and then advising about how that worker can safely return to work. Occupational health focuses on providing the best possible advice in relation to health and work. Occupational Health focuses on: maximising people’s opportunities to benefit from healthy and rewarding work while not putting themselves or others at risk of harm; the elimination of preventable illness caused or aggravated by work; advising about workplace health matters; helping to rehabilitate those who have suffered injury or sickness back into work; helping support those who because […]
Seriously considering the question how to conduct an exit interview improves the usefulness of the process. They help your business out with real feedback from a departing employee to reduce future employee retention. Exit interviews bring to light the specifics about why an employee is leaving. They help identify organisational issues which are contributing to the turnover rate. By using this information, leaders can make real changes to reduce the drain of talent from the organisation. What’s the benefit of having low employee turnover? Organisations with low turnover rates spend less on recruitment costs and see increased productivity. All this embeds the organisation’s culture because those employees staying already know the core mission and the organisational norms. How should an exit interview be conducted? When you’re inviting the employee to the exit interview, tell them what you want to gain from the conversation. Include in the invitation your expectations around confidentiality. Scheduling interviews with the employee giving them ample time to prepare for the conversation is an important part of how to conduct an exit interview. Arrange the meeting close to their last working day. If you’re serious about how to conduct an exit interview meaningfully, give the employee a […]
If you’re planning on introducing Return to Work Interviews, your next move is likely to be wondering how to carry out a return to work interview. 64% of employers believe that Return To Work (RTW) interviews reduce absence levels so it’s certainly worth considering doing them. RTW interviews can be an effective method of reducing absence, but only if the interviews themselves are carried out effectively. RTW interviews are much more than the old fashioned “sick parade” approach to dealing with people coming back to work. They are not an interrogation of employees reasons for absence. Why carry out a return to work interview? By carrying out RTW interviews, and making it clear in your sickness policy that you will do so, you can discourage unauthorised and non-genuine sickness absence. When should you carry out a return to work interview? Ideally the line manager would meet with the employee on their first day back from absence, however long, or short, that period of absence was. If the employee is field based, or geographically distant, a RTW interview by phone is acceptable. What should you cover in the Return to Work Interview? welcome employees back and check they are well enough to […]
The scenario Can I ban staff from eating breakfast at work? I’m sure we’ve all experienced that member of staff, who comes in at 8.59am, switches on their computer, and logs in dead on 9.00am. All good so far? Then they go off to the kitchen, say good morning and have a good natter with all their colleagues whilst they make a hot drink and put an instant porridge pot breakfast in the microwave, warm up a bacon sandwich, or make a round of toast. Then they come into the office with hot, smelly food – back to their desk and begin to slurp and chomp their way through their breakfast. Besides dropping crumbs in to the computer keyboard or dripping splodges of porridge onto the floor, they then proceed to leave all their dirty pots and cutlery in the sink for someone else to clean and put away. What Can I Do About It? It’s irritating and frustrating, so the question we get asked is Can I Ban Staff From Eating Breakfast at Work? The Answer is yes, of course you can. Not only is this phenomenon eating into your work time, their behaviour can cause resentment amongst your […]
As an employer you may have looked at monitoring staff at work for various reasons. The Data Protection Act doesn’t prevent employers from monitoring workers, but you must remember that workers are entitled to some privacy at work. You must tell your employees about any monitoring arrangements and the reason for it. Why Monitor? It is advisable to have written policies and procedures in place regarding monitoring at work. Monitoring shouldn’t be excessive and should be justified. Staff should be told what information will be recorded and how long it will be kept. However, if you want to monitor workers by collecting or using information, the Data Protection Act will apply. Therefore, Any information collected through monitoring should be kept secure. Monitoring staff at work may be needed for a variety of reasons. It can be used to safeguard employees, for example to ensure workers aren’t at risk from unsafe working practices. In some sectors you may have a legal or regulatory need to carry out some monitoring. The information gathered through monitoring should only be used for the purpose it was carried out for. Unless it leads to the discovery of other things such as a breach of health […]
Toxic Workers Every organisation has at least one Toxic Worker, those people who exude negativity. They don’t like their jobs or they don’t like the company. They dislike their bosses and they feel they are always being treated unfairly. You can’t control how people act all of the time, but you do have control over how you react with them. Calling them to a meeting for an informal chat to discuss their behaviour may be your first port of call in nipping their toxicity in the bud. Be clear about which workplace rules they are breaking and how it affects the workplace as a whole. However, if the toxic worker is more than just irritating and annoying – they may be abusive, behave inappropriately and unprofessionally. If you think they are bringing the company into disrepute or another employee complains, this is the time to take more formal action. Some toxic workers operate under the radar of their employers. They may come across positive and outgoing openly with their managers, whilst talking negatively to belittle, criticize and slander those workers they feel they can control and manipulate. They could possibly persuade other co-workers to do their dirty work for them, whilst outwardly they maintain their angelic façade! What to do? Don’t allow the […]
