One third of UK employees say that they’ve witnessed ageism in the workplace. It takes many forms. Many of use would like to think that we’re sensitive to others and wouldn’t wish to cause offence. Some others don’t seem to have that filter! Take language used. Least likely to cause offence are the terms “older” and “experienced”. It doesn’t take a rocket scientist to work out that terms like “sensei” “cougar” “grandma or grandpa” “wet behind the ears” “young whippersnapper” and “fogey” are more likely to cause offence. In 2012 a young worker won an age discrimination claim after showing that her line manager had referred to her as a “kid”, and even described her as a “stroppy teenager”. 88 year old employee Recently an 88 year old medical secretary became the oldest person in the UK to win a claim for ageism in the workplace Because the case has only just been decided we still don’t know how much the case will settle for – we won’t know that until October 2019. You can no longer require people to retire at 65. It’s increasingly likely that employers will have a workforce with older workers who choose to continue to […]
As an employer you may have looked at monitoring staff at work for various reasons. The Data Protection Act doesn’t prevent employers from monitoring workers, but you must remember that workers are entitled to some privacy at work. You must tell your employees about any monitoring arrangements and the reason for it. Why Monitor? It is advisable to have written policies and procedures in place regarding monitoring at work. Monitoring shouldn’t be excessive and should be justified. Staff should be told what information will be recorded and how long it will be kept. However, if you want to monitor workers by collecting or using information, the Data Protection Act will apply. Therefore, Any information collected through monitoring should be kept secure. Monitoring staff at work may be needed for a variety of reasons. It can be used to safeguard employees, for example to ensure workers aren’t at risk from unsafe working practices. In some sectors you may have a legal or regulatory need to carry out some monitoring. The information gathered through monitoring should only be used for the purpose it was carried out for. Unless it leads to the discovery of other things such as a breach of health […]
It’s a goal that many organisations have, how to make new employees more productive more quickly. You’ve spent a lot of time, money and energy on recruiting them in the first place. It’s not unreasonable that you now want a quick return on your investment is it? In theory, no, but in practice, probably, yes. There are a number of answers to how to make new employees more productive more quickly. The simple and most straightforward is to design a really thorough induction programme. Just because the new recruit has the skills you were looking for, doesn’t mean they will telepathically know what you want from them as an employee. They need to know “how things work round here”. You have to ensure that they get that information early on, and are monitored to assure them (and you) that they are picking it up correctly. The new recruit, hopefully, will be enthusiastic, keen to learn and keen to make an impression. Your induction programme needs to capitalise on this. How enthusiastic would you be if you spent your first week just following people around, listening to what goes on, reading brochures and watching company videos? Not as enthusiastic at the end […]
Employees are most worried about their financial position. The Money Advice Service identified that 28.7 million working adults in the UK weren’t satisfied with their finances. The Financial Conduct Authority reported that 25.6 million people were financially vulnerable. There’s a shocking stat out there. Faced with an unexpected £300 bill, 11.8 million adults will borrow money or can’t pay. Only 50% of employees, thinks that their employer cares about their financial well-being. That’s less than those who think that their employer cares about their mental (62%) and physical health (60%). When asked what their top three worries are, employees said Financial worries (30%) Health (25%) Retirement provision (24%) Employees are most worried about their financial position What do employers think their employees are most worried about? When asked what they thought their employees worried about the most, employers gave very different answers. Their top two worries were work life balance (44%) and workload (33%). There’s clearly a difference between what actually worries employees and what employers think their employees worry about. Work life balance worries only 22% or employees surveyed. Employees are most worried about their financial position. The effects of financial worries show themselves in many ways. Physical factors such as loss of sleep and […]
If you’re looking for 5 simple steps to improve employee engagement you’ve come to the right place. Some of the things might not be considered trendy nowadays, but they have always worked as engagement strategies. They rely on some simple foundations, communicate well, praise sincerely and do what you say you’ll do! Get out from behind your desk Talk to your employees, listen to them, their problems and suggestions. Be ready to roll up your sleeves to help out when things are pressured, do whatever needs to be done. Show some sincerity Look for the good in people. When you see something you like, tell that person right away. Tell your people what you appreciate, and why. It’ll bring the best out in them. Role model Make it a priority to demonstrate your company’s values. If you really want to affect your culture, work hard to show your remployees your values and priorities. It makes natural that they will follow your lead. Get over yourself. This doesn’t mean that you lack self-confidence or that you don’t stand up for yourself. It means that you recognise that you don’t know everything and that you’re ready to learn from others. Demonstrate a […]
Moving businesses from inadequate to outstanding is a new CIPD report claiming that UK employers are “sleepwalking into a low-value, low-skills economy”. The report attributes this to two main factors: an inadequate education system low employer spend on training As employers we can do little about the first, but we can do something about the second. We can affect how much we spend on training our workforce. Employer spending on training has been reducing year on year since 2005. The UK spends an average of just £ 202.30 per employee on training compared to an average spend of £457.42 per employee across the rest of Europe. The UK is now fourth from bottom place in an EU league table of job-related adult learning. The CIPD is making a valid point. The effectiveness of training isn’t determined by how much is spent on it. It states that UK employers may have found ways to minimise their training spend, without reducing the quality of the training. Using digital training or negotiating better deals with training providers is one way they are doing this. But the situation is very different in America, where the average spend on training per employee is £787.35. However, there is a potential disincentive for employers to […]
When is a warning not a warning? The simple answer is when it’s not carried out correctly. We get a surprising number of calls from employers who have reached the end of their tether. They’ve given an employee lots of verbal and written warnings with no improvement. Now they feel the need to remove the employee. It comes as a shock to them when we say, “that’s risky”. Let me give you an example of what I mean A business provides a facilities service to clients. They send teams of employees into a client premises, often out of hours. The intention is that the client will come into work the morning after and be delighted by the results. Over a 10 year period this had not always been the case when the business sent in one particular employee. His work was not always of a high standard. Over the ten year period the employer had given the employee a number of verbal and written warnings relating to his poor standard of work. One morning the Facilities business owner received an irate phone call from a client about the less than sparkling state of his premises after having paid for an overnight service. The […]
Exit interviews are important, but we get asked all the time, “What to ask in an exit interview?” Whilst they may not be very comfortable scenarios, they help your business out with real feedback from a departing employee. Recruitment is expensive, therefore by gaining the best feedback, you can use to create changes in your organisation. Here are the best questions and what to ask in an exit interview: What prompted you to look for another job? Get to the root of why your employee is leaving in the first instance. They may have already told you, but maybe there is more to it. Does it have anything to do with your company, the other employees or management, or simply the position they were in? What made you decide overall to accept your new job? What does the other organisation have that has enticed your employee away? It could be as simple as salary, benefits, or distance from home. Although there could be deeper, more emotional motivation, such as better company culture or opportunities for advancement. What did you like most about your job? Ask them about the positives. Find out what your company is doing right for your employees? […]
The retail industry has been in the news recently because of redundancies being made at an alarming rate and many have not received support in redundancy. Many retail sector staff have felt the pain of losing their job or a colleague to redundancy. Then how can managers ensure that staff who are being made redundant or those who survive the redundancy process are sufficiently supported? Equally, the uncertainty they face could potentially cause mental and physical stress. Help Reduce Uncertainty Uncertainty about the future is a big cause of stress to employees. Therefore, to reduce the impact of stress on your staff, it is important that you provide as much information as possible. Therefore, by offering support in redundancy, you could consider implementing: A clear communication strategy. Plan and implement a communication strategy, alongside your redundancy consultation, to ensure information is conveyed effectively to staff. This is to avoid sending out mixed messages to staff, and avoid inaccurate information circulating. This can be highly damaging and could derail the redundancy process. Financial advice. Additionally, financial worries are a major cause of stress. Therefore, you may wish to consider offering staff access to financial advice. Usually, this will ensure they understand the financial implications arising from their redundancy. […]
