Client Overview
This Case Study showcases how Metis HR helped an established online retailer with a nationwide customer base and a growing operational footprint facing significant cost pressures. Rising national minimum wage and national insurance contributions were impacting long-term financial sustainability. To remain viable, the company concluded that it needed to initiate a large-scale redundancy process.
Metis HR’s Role
Metis HR partnered with the retailer to provide expert advice and practical support throughout the entire redundancy process. Our focus was on ensuring:-
- Full legal compliance
- Minimised risk exposure
- A fair and transparent approach for all affected employees
We advised on:-
- Reviewing business operations to identify all roles potentially at risk of redundancy
- Planning and delivering meaningful consultations across a complex, diverse, 24/7 workforce
- Establishing fair selection pools and objective criteria to reduce legal risk
Redundancy Consultation
We created a full suite of consultation materials, including:
- Custom scripts
- FAQs
- Tone-of-voice and communication guidelines
These resources equipped line managers to lead sensitive consultation meetings with clarity and confidence. The result was consistent, respectful communication that helped maintain employee trust throughout what was a challenging redundancy process.
Legal Compliance
Metis HR supported the business in meeting all statutory obligations, including:-
- Supplying compliant redundancy consultation letter templates
- Advising on legally complex cases (e.g., employees on maternity or long-term sick leave)
- Ensuring accurate calculation and communication of redundancy pay
Our advice reduced the risk of legal challenge and helped the employer navigate the process with confidence.
Outcomes Delivered
- The process was completed smoothly, with minimal disruption to operations
- The company fulfilled all legal requirements, reducing liability
- Employees received accurate, compassionate information at every stage
Case Study Conclusion
This Case Study shows how Metis HR provided expert, hands-on support that allowed the retailer to manage a challenging redundancy process with professionalism and care. Our legally sound, people-focused approach protected the business and ensured that employees were treated fairly and respectfully.
Need expert HR guidance for complex workforce changes?
Get in touch with Metis HR today to ensure your process is compliant, compassionate, and under control.
📞 Call us now on 01706565332 or contact us by email.
