Metis Workplace Mediation Frequently Asked Questions Page

Mediation is a proactive, solution focussed process for resolving a dispute using an impartial third party. Mediation uses a series of private and joint meetings with those involved to build a mutually appropriate and acceptable solution. No one can be forced to take part in Mediation. It’s a voluntary process designed to address the underlying causes of conflict or tension. Using an unbiased, non-confrontational approach, a skilled mediator will work to build a final outcome agreed by the parties. It is not the mediator’s solution.
Metis Mediation is committed to ensuring that every party involved in mediation is treated with the highest levels of integrity and care. We pride ourselves on carrying out well-structured, well organised and well delivered mediation sessions. We deliver long lasting, constructive results for organisations across the north west of England.
Anyone experiencing conflict or disputes at work can use mediation as a constructive way of dealing with whatever is going on. If you are experiencing difficulties at work that you think may be helped by using Metis Mediation, speak to your manager or your HR Department.
Metis Mediation lasts for one full day, with all parties working hard to conclude mediation in that one day. It’s rare for Metis Mediation to need to extend mediation to longer.
Metis Mediation is led by our experienced Workplace Mediator who will work with you to resolve your issues.
No. Metis Mediation will check at the start of the process that you are taking part voluntarily. Mediation does not work where people are forced to take part.
No, absolutely not! A workplace mediator does not judge who is right or wrong, they don’t impose solutions, but, be prepared to be asked challenging questions. To effectively resolve conflict or disputes everyone needs to understand the issue, the impact it’s having on everyone involved and what steps need to be taken to resolve the issue.
No. Workplace mediators work very hard to create an environment where parties do not need to bring anyone with them for support.
Metis Mediation has purpose built mediation rooms at its offices in Rossendale, Lancashire. Each person uses their own room for the entire day, coming together jointly when ready.
Yes, the mediator will speak to each party on their own. This gives each person the chance to talk about how the conflict or dispute affects them. The mediator listens to you. You can expect to be asked to explore the issue from three perspectives, the past, the present and the future.
Hopefully, with the hard work of all parties, a resolution will have been reached. This resolution is typed up and given to the parties, usually on the same day. The Mediator will contact the parties at one, three and six months after mediation to evaluate progress. Sometimes we offer further mediation meetings if things are still not quite right.
Yes! Effective workplace mediators resolve around 90% of the cases they are involved in. BUT whether mediation actually works in the long run depends on the commitment of the parties. The right mindset is critical to the long term success of mediation.

Contact us

If you want to find out more about Metis workplace mediation frequently asked questions page or with any conflict in your workplace, give us a call – 01706 565332 or email Ali Penney on

Metis HR is a professional HR Consultancy based in the North West of England supporting clients across the country. We specialise in providing outsourced HR services to small and medium-sized businesses. Call us now on 01706 565332 to discuss how we may help you.

Remember, the first confidential meeting is at our expense

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