As enterprises grow, so do their responsibilities, which is where outsourced HR plays a pivotal role. Management of human resources is a complex function, but an essential one, and one which offers vital protection to employers. Why do employers need protection, and how does outsourced HR provide it? Here, we highlight the main advantages, and how employers can reduce their risk using expert HR support. Who is Outsourced HR For? More than simply a business function, HR supports businesses and organisations in fulfilling and complying with their responsibilities. As an employer, you will have certain responsibilities, and these will multiply as your enterprise grows. The burden of administration can become a major issue and, without the necessary resources, something that both distracts and detracts from core business issues. Human resources management is, therefore, a structural necessity, but it can be a costly one. Looking at it from another angle, most people in business, however experienced and insightful, cannot be experts in everything. Success and growth depend, to a large extent, on understanding your own strengths and weaknesses, and knowing when to bring in expertise to cover areas that are not your natural strong point. If you do not cover these […]
Pitfalls of writing your own Contracts and Handbooks As Metis HR assess existing contracts and handbooks for clients, we thought we would share the most common pitfalls of writing your own contracts and handbooks. There is a legal requirement to provide a written ‘statement of particulars’ within two months of the employee starting work and most employment contracts will cover this. An employment contract can be formed by no more than a handshake. Or there may be some evidence of an offer and acceptance, consideration, and serious intent to make a legally binding commitment. Therefore, an agreement between both parties on the key terms is all that is required. Although only certain terms are expressly required by law and others are legally implied. It is good business practice to create a comprehensive agreement for the purposes of certainty, mutual reassurance and the avoidance of a disagreement at a later date. Those of you that do have written contracts of employment may not appreciate that an Employment Tribunal may override aspects of your contract because working practices are inconsistent with the written contract you may provide your employees. It is important, therefore, that as the employee’s role, position or other contractual […]
We’re asked regularly, how do you get good managers? There are many ways to get good managers and get the best from them. Communicating Communicating clear expectations means that both managers and employees understand the role of organisational leaders. Certainly, the best leaders find a way to thrive within an organisation. But, they also need effective organisational support to fulfil their true potential. Given the right tools and a proper support network, there’s no reason why your managers can’t become the influential people you need to lead your business to success. Strategising Great leaders are brave enough to make sweeping changes and need a range of skills. But, one of the most important traits in any leader is knowing when something is or isn’t working. Some managers can get caught in a loop of reactive activities, like solving functional problems or achieving short-term objectives. Great leaders need to be strategic in nature. They need to meet operational goals whilst planning for future success. Analysing Good managers can see how their decisions will affect the organisation. They know that their decisions can be interpreted by everyone from employees, to competitors, and to the media. So, this involves different levels of analysis […]
Conflict is a huge contributor to workplace absence and stress. Many people ask, how mediation can resolve conflict and absenteeism. It seems if an organisation can develop a culture of conflict resolution, then conflict can be nipped in the bud. Rather than leaving it to fester and grow, causing the stress that may lead to absenteeism. Howver, there is a process which allows individuals in conflict to find an informal resolution to their issues quickly and effectively. An organisation could invest time in training line managers to hold difficult conversations. Ones that many of us attempt to avoid, It teaches listening techniques and can promote a culture of openness, dialogue, honesty and integrity. If conflict is already an issue in your organisation, considering strategies to deal with existing conflict may be beneficial to you. Mediation is a technique that can be a powerful intervention with a high success rate. It is a confidential, voluntary and informal process that allows members of staff in conflict to have open and honest discussions through a qualified mediator. It allows them to clarify the issues that so often lead to communication breakdowns and misunderstandings. So, How Mediation Can Resolve Conflict and Absenteeism Mediation focuses on re-establishing a working relationship […]
We have written blogs about Christmas parties and how to avoid problems in the past. In this blog we look at other Christmas issues in the workplace. Can you withhold a Christmas bonus? There are two types of bonus scheme, discretionary and contractual. The terms of a discretionary scheme need to be clearly set out. You will be entitled to exercise discretion and withhold payment of a bonus. An employee may apply to an employment tribunal for unlawful deductions of wages if you do not pay contractual bonus’. The criteria applied to either sort of bonus scheme should not be discriminatory. Christmas Hampers or Other Regular Gifts to Employees Employees could argue the provision of a hamper or gift has become a contractual right as a result of custom and practice. However, this can only happen if you have done this for several years on a regular basis. This could be the case if employees have come to expect to receive a hamper. The employer must also tell employees that such gifts are not guaranteed. Before deciding not to provide hampers, you should explain to your staff why you feel you are unable to do so. Alternatively, you may consider providing a smaller, […]
Are there winners and losers in the Grievance process? Or is everybody a loser? ‘Just put a grievance in’, is a very common response by employees who are having difficulties with a situation at work. Especially, if it’s to do with a difficult working relationship. ‘Just put a grievance in’, shows a complete lack of understanding for what putting a grievance in, actually involves. By the time an employee gets to the point where they feel they have no option other than to ‘just put a grievance in’, it’s likely that they have had months of negative emotion about a situation. The situation will have likely kept them awake at night. Or been their sole topic of conversation at home and at work for some time. It will be distracting them from working as productively as the organisation would wish them to. And may even have resulted in them taking time off sick to avoid the situation. Resolving this situation is highly unlikely to have winners and losers in the Grievance Process. The employee’s grievance will most likely involve at least one other employee. The person that they are aggrieved against. That person may be oblivious to the situation and […]
Aren’t you glad you’re not trying to manage a business in India? An executive engineer, who was last in work in December 1990, a 25 year absence, has finally been dismissed in 2015!! The Engineer worked for the Indian government which had found him guilty of “wilful absence from duty” in 1992. However, only now, after a 25 year absence, has the employee finally been dismissed. Even then it took the involvement of a cabinet minister to achieve the dismissal. According to a government statement the employee ‘went on seeking extension of leave, which was not sanctioned and defied directions to report to work’. According to the World Bank, India’s labour laws make it difficult to dismiss staff for any reason other than that of criminal misconduct. I’d say they’re right if a 25 year absence is anything to go by! Some states have recently made changes to the law that will make it easier for employers to recruit and dismiss staff going forward. What Next? If you want to find out more about your obligations as an employer. Or if you have employee absentee trouble, give us a call – 01706 565332 Metis HR is a professional HR Consultancy based in the North West […]
Having an employee caught drink driving is the time to take a deep breath. Remember the old saying ‘act in haste repent at leisure’… The festivities are approaching; everyone’s out celebrating – you have an employee caught drink driving who tells you that they were charged with a drink driving offence. So, what do you do? Your reaction will probably vary, depending on whether or not your employee’s job involves them driving on business. We’ll focus on those who drive for you as part of their job. These hold the biggest challenge for you, the employer. An employee caught drink driving and convicted of a drink driving offence can be fairly certain that they will receive a driving ban as part of their penalty. In addition to fines they might even face imprisonment in some cases. But, before you rush off in a panic, think: has your employee been convicted of an offence yet? Or are they just telling you that they have been charged and they are likely to be appearing in court to face charges? Take Care that you don’t overreact If they haven’t yet been convicted of an offence take care that you don’t over react, for example by […]
The problem We were approached by an employer in the food preparation industry employing 23 staff. They had no contracts of employment in place and only a few policies and procedures. The employer had a number of problems He was struggling to get staff to be flexible enough to work the overtime needed to meet sudden peaks in order levels. He had previously not hit deadlines and incurred contractual penalties because of his inability to staff the shifts needed. The employer was frustrated about a significant lost time issue which was costing him nearly £30 000 a year. He had worked out that he could have employed another 2 employees with this wasted money. Or taken more money out of the business for himself. Staff were arriving for work at the start time of their shift. They then took up to twenty minutes to get changed into their protective clothing. He calculated that this was costing him nearly 2000 hours a year of unproductive time that he was paying for. At the other end of the day, staff were downing tools between 15 and 20 minutes before their shift ended to get changed. They would then stand around ready to clock out […]
