Saying Sorry at Work
Saying sorry at work is the best way to start rebuilding confidence in your relationship after something has gone wrong. As managers, if we do something that we regret, we often wonder how best to deal with it.
Use these three steps
The 3 R’s offer a constructive way of saying sorry, it offers an apology, an explanation and a solution. It manages expectation which you then must meet.
Even in a situation where you feel threatened by legal action you can still say “I’m sorry you’re upset”.
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