As managers if we do something that we regret we often wonder how best to deal with it. Saying sorry is the best way to start rebuilding confidence in your relationship after something has gone wrong.
Saying sorry generates respect, we lose respect for those who pretend to be infallible so saying sorry can be a positive move towards repairing any damage caused.
Use these three steps
The 3 R’s offer a constructive way of saying sorry, it offers an apology, an explanation and a solution. It manages expectation which you then must meet.
Even in a situation where you feel threatened by legal action you can still say “I’m sorry you’re upset”.
Metis HR is a professional HR Consultancy based in the North West of England supporting clients across the country. We specialise in providing outsourced HR services to small and medium-sized businesses. Call us now on 01706 565332 to discuss how we may help you.